HP BIOS Crisis Recovery


Recovering the notebook BIOS using an external storage device

If the HP_TOOLS volume (Windows 7) or UEFI partition (Windows 10, 8) on your hard drive has been deleted, you can use a USB drive with an HP_TOOLS volume as an alternative to restore your notebook BIOS. Follow the steps in this section to use the HP System BIOS Update Utility to create a BIOS recovery drive.
 note: The USB drive does not need to be bootable.

Before you begin

Before downloading the BIOS file and creating the BIOS recovery media, you need the following:
  • The product number of the computer that is not booting into the operating system
    The product number is usually located on a sticker on the bottom of the computer. If you need help finding the product number on your computer that does not boot into the operating system, refer to How Do I Find My Model Number or Product Number?.
  • Another computer with an Internet connection
    If your computer does not boot into the operating system, use another computer with an Internet connection to download the BIOS and save it to a USB drive.
  • A blank USB drive

Step 1: Finding and downloading the BIOS file

To find and download the BIOS for your computer, find the specific product number of the computer that is not booting up and follow these steps:
  1. Go to the HP Customer Support website.
  2. Select your Country/language option, and then select Software and Drivers.
  3. Search for your computer model number and navigate to the product page for your notebook.
    For help finding your notebook model number, refer to the HP support document How Do I Find My Model Number or Product Number?.
  4. Select the operating system (such as Microsoft Windows 8.1) of the computer that is not booting, and then click Update.
  5. The webpage lists the available downloads for your computer. If a BIOS category is listed, click BIOS.
  6. Click Details to view more information about the BIOS update package.
  7. If multiple BIOS files are available, select the most recently released file, or select the one you need (if a specific BIOS file was recommended for restoring your computer). Click Download and save the file to a convenient location on your computer.

Step 2: Creating the BIOS recovery media

Once the BIOS file is downloaded, create the BIOS recovery media using the following steps:
  • Connect a blank USB drive to the computer.
  • Double-click the BIOS file that you downloaded and saved.
  • In the InstallShield Wizard window, click Next.
  • Select I accept the terms in the license agreement, and then click Next.
  • In the Location to Save Files window, click Change.
  • Select the USB storage drive, click OK, and then click Next.
  • The HP System BIOS Update Utility opens. Click Next.
  • Select Create Recovery USB flash drive, and then click Next.
  • Select your USB drive, and then click Next.
  • Wait while the computer copies the BIOS files to your USB drive. When the message: The recovery flash drive was created successfully displays, click Finish.
    The HP System BIOS Update Utility window opens again.
  • The recovery BIOS is saved on the USB drive, renamed HP_TOOLS. Click Cancel to close the window.
    Remove the USB drive from the computer
  • Shut down the computer completely and wait a few seconds.
  • Plug an AC adapter into the notebook.
  • Insert the BIOS recovery USB drive into the notebook.
  • With the computer off, press and hold the Windows logo key and the B key at the same time.
  • Still pressing those keys, press and hold down the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows and B keys until the BIOS update screen is displayed or until you hear a beeping sound (usually 8 beeps).
    The HP BIOS Update screen displays the update progress.
    If the HP BIOS Update screen does not display after repeated attempts, your computer might not support this function, or there is a hardware problem preventing the tool from opening. For additional support options contact HP Customer Support .
  • After the BIOS is installed, a Continue Startup button displays and a restart timer counts down. Click the Continue Startup button to restart the computer immediately.
  • When the computer restarts, a message similar to the following displays: A system BIOS Recovery has occurred. BIOS Recovery (500) Enter – Continue.
    This is not an error message. The message indicates that the BIOS update has completed. Press the Enter key to proceed.
     note: After installing the BIOS, if the computer does not boot into the operating system and repeatedly displays a message that the BIOS has been recovered, perform the steps the HP support document HP BIOS Application Selected is Corrupt or Missing.
  • After restarting, Windows might display a message stating that the computer shut down improperly or that a boot problem was detected. Read and respond to the screens to continue.

 If this BIOS Crisis Recovery method does not work, you will need to Contact Us for our BIOS repair services.